Privacy Policy for Roots Global Immigration Fzco t/a Roots Global

Global Nomad Services Limited (collectively, “Global Nomad Services Limited,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This privacy policy (“Privacy Policy”), together with our Terms of Service and any other documents referred to within, outlines how we collect, use, and manage your personally identifiable information (“Personal Data”). Please read this carefully to understand our practices regarding your Personal Data, the types of information we collect, how we use and share it, and how you can request access, corrections, or deletion of such information.

By using the Global Nomad Services Limited website (the “Platform”), you agree to the terms of this Privacy Policy. In the event of a conflict between this Privacy Policy and the Terms of Service, the Terms of Service will take precedence.

Information We May Collect from You

Information You Provide. When using the Platform, you may voluntarily provide Personal Data, including your name, email address, and contact details, for the following purposes:

• Registering for the Platform or integrated services (e.g., Google).
• Purchasing or signing up for services.
• Requesting Customer Support or providing billing/payment information.
• Participating in discussion boards, events, or other interactive features.

Information Collected Automatically. When using the Platform, we may collect technical data such as:

• Your IP address, browser type, and visit details (e.g., URL clickstream, page interactions, or errors).
• Device information and non-personally identifiable data like location or gender to improve our services.

By submitting your Personal Data and non-personally identifiable information, you consent to its collection and use as outlined in this Privacy Policy.

Information from Other Sources. We may receive information from third parties, such as business partners, subcontractors, analytics providers, and payment services, to enhance your experience on the Platform.

Use of Cookies

We use cookies to distinguish users, improve your browsing experience, and enhance the Platform. For details, see our Cookie Policy.

Use of Your Information

We use the information we collect to:

• Provide and improve our services and user experience.
• Communicate with you regarding account management and invoicing.
• Keep the Platform secure and prevent fraud.
• Notify you about updates or new features.
• Analyze usage data to improve performance and optimize advertising.

Aggregated, non-personally identifiable data may be used for internal insights, marketing, or customer recommendations.

Disclosure of Your Information

Third Parties. We may share your Personal Data with:

• Business partners or service providers who assist in delivering the Platform.
• Analytics and search providers for performance improvements.
• Prospective buyers in the event of a business sale or merger.
• Authorities, if required by law, to enforce legal obligations or protect rights.

All shared data is encrypted using SSL technology, and we strive for transparency in all disclosures unless prohibited by law.

Your Rights

Consent. You may opt out of marketing communications at any time by following unsubscribe instructions in our emails.

Access, Deletion, and Correction. You can request access to, correction, or deletion of your data, subject to our legal obligations.

Data Retention. Personal Data is retained while your account is active or as needed for legal and regulatory purposes. De-personalized information may be retained indefinitely.

Refund Policy

Global Nomad Services Limited offers a 100% refund for assistance and document check-up services under these conditions:

• All instructions and recommendations have been followed.
• Only legitimate documents have been submitted.

Refunds are not available for fraudulent documentation or discontinued services. Approved refunds will be processed within two weeks.

Data Protection and Storage

We store Personal Data primarily in the European Union but may transfer it globally to facilitate operations. Data transfers comply with EU standards for data protection. By using the Platform, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website and, where appropriate, notified via email. This Privacy Policy was last updated on 23rd Nov 2024.

Contact Us

Questions or concerns regarding this Privacy Policy should be directed to privacy@rootsglobal.com.