Introduction
These Terms and Conditions govern the general relationship between Roots Global Immigration Fzco t/a Roots Global (“the Company”) and the Client (“Client”) for visa assistance services. By engaging our services, the Client agrees to comply with and be bound by these Terms and Conditions.
1. Scope
1.1 These Terms and Conditions establish the overarching framework for services provided by Roots Global, including limitations of liability, confidentiality, and other general principles.
1.2 The specific details of the services provided are outlined in the separate Service Agreement, which forms an integral part of these Terms and Conditions.
2. Limitation of Liability
2.1 Roots Global does not guarantee the approval of visa applications. Decisions are made solely by the relevant immigration authorities.
2.2 The Company is not responsible for delays or disruptions caused by external factors, including actions by third parties, changes in immigration policies, or force majeure events.
3. Data Protection and Confidentiality
3.1 Roots Global will handle all personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
3.2 The Client’s information will only be shared with third parties as necessary to complete the visa application or as required by law.
1.1 Core Services
4. Amendments
Roots Global reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes prior to implementation.
5. Governing Law
These Terms and Conditions are governed by the laws of Portugal. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Portuguese courts.
6. Acceptance
By engaging Roots Global’s services, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
Service Agreement for Visa Assistance Services
Introduction
This Service Agreement outlines the specific visa assistance services to be provided by Roots Global (“the Company”) to the Client (“Client”). This agreement is subject to the Terms and Conditions of Roots Global, which govern the overall relationship between the Company and the Client.
1. Description of Services
Roots Global will provide the following services as part of its visa assistance offering:
- Guidance on required documents based on the Client’s selected visa type.
- Assistance with the completion of necessary forms.
- Administrative support for the submission of visa applications to the relevant authorities.
- Scheduling of appointments for the Client’s personal attendance at VFS Global or the relevant consular authority, subject to availability.
1.2 Additional Services
Document verification to ensure compliance with publicly stated requirements.
Coordination with third-party service providers, such as translators or courier services, as necessary.
1.3 Administrative Scope
The services provided are strictly administrative and do not include legal representation unless explicitly stated.
1.4 Cases analyzes
1.4.1 All applications will be treated with personalised support tailored to the Client’s specific circumstances, ensuring a comprehensive understanding of the process and requirements.
1.4.2 Applications identified as particularly complex or requiring in-depth analysis during the initial call will include a consultation and advice from an independent lawyer, arranged and covered by YonVisa.
2. Service Limitations
2.1 Roots Global does not guarantee the approval of any visa application. Decisions are made exclusively by the relevant immigration authorities.
2.2 Scheduling of appointments with VFS Global or the relevant consular authority depends on availability. While YonVisa will make every effort to secure an appointment within the Client’s preferred timeframe, specific dates cannot be guaranteed.
3. Timeline and Processing
3.1 By law, the visa process may take up to 60 days from the date of submission to the consular authorities.
3.2 Additional delays may occur due to:
- The time taken between the Client’s appointment at VFS Global and the forwarding of the application to the consular authority.
- Requests by the consular authority for further clarifications or additional documentation.
4. Service Fees
4.1 The Client agrees to pay all service fees as outlined in the provided invoice. Fees must be paid in advance of service delivery.
4.2 Service fees do not include:
- Government application fees.
- Costs associated with document translation or certification.
- Additional expenses incurred due to the Client’s failure to provide required documents.
5. Communication and Updates
5.1 YonVisa will communicate with the Client via email or phone to provide updates and request information as needed.
5.2 The Company will respond to inquiries within two business days.
6. Responsibilities of the Client
6.1 The Client must provide accurate and complete information, as well as all necessary documentation, in a timely manner.
6.2 The Client is responsible for reviewing and verifying the accuracy of completed forms before submission.
7. Service Completion
The service will be considered complete once the consular authority makes a final decision regarding the visa application. Upon the granting of the visa, the service will be deemed complete after providing guidance on the documentation required for the appointment to obtain the residence permit.
8. Force Majeure
Roots Global is not liable for delays or service interruptions caused by circumstances beyond its control, including but not limited to natural disasters, government actions, or changes to immigration policies.
9. Amendments to Services
Roots Global reserves the right to modify the scope of services based on changes to immigration requirements or unforeseen circumstances. Any amendments will be communicated to the Client in writing.
10. Acceptance of Terms
By entering into this Service Agreement, the Client confirms their understanding of the services to be provided, their limitations, and their responsibilities. This agreement becomes effective upon payment by the Client and receipt of payment by Roots Global
Refunds
If your visa application is unsuccessful, for reasons outside of your direct control, we will issue a full refund for our services. Reasons within your control will include not attending booked appointments, or not providing the prerequisite documentation asked of you. In all other scenarios where you have been rejected a visa, we will issue the full refund.
